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  • Job View 305 Views
  • Applicants Less than 5 Applicants
  • 2017-06-30

Job Description

Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.

Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.

Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.

Working closely with all departments to ensure the CRM works effectively for all aspects of the company.

Overseeing direct communications with customers through the CRM.

Monitor and maximise customer lifetime value strategies ensuring maximum profitability.

Ensuring the database is segmented effectively for targeted marketing activities.

Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.

Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Key Skills

Industry

Consumer Durables / Home appliance

Functional Area

Sales & Marketing / Business Development/telecaller

Number of Vacancy

1

Education

B.Tech/B.E, M.B.A/PGDM


About Sunmicro Industries Limited

Sunmicro Industries Limited is a public limited company with registered office at kolkata, Head office at Delhi and corporate office at Raipur is active in the field of electronics, electrical products manufacturing and renewable Solar Energy segment.
Sunmicro Industries Limited is The company active in the segment of SSI (Small Scale Industries) and SME’s and Main activity is in the field of Manufacturing, Trading, Export, Import, Job Contract work of Government and private sector in all types of Electronics, Electrical and Electromechanical products & Industries.
Major Focus is on Solar Power Plant installation, Operation, Maintenance of Existing Power plant,Solar Panel Manufacturing, Solar power generating Equipments manufacturing and R&D.

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