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Job Description

We have Urgent Opening for Technical Sales/support Executive (customer Support-inbound) in Gurgaon , Salary -- 18000-30000 Lpa.

job.profile :- Answer Phones Calls/email/faxes and Letters and Provide Excellent Customer Service in a Timely and Efficient Manner

Provide Problem Analysis and Resolve Client Issues with the Aid of Available Helpdesk Tools (e.g. Help Files and Knowledge Base Articles.

-ensure Accurate Call Comments are Entered and Appropriate Information is Provided in Escalated Calls.

-ensure Call Standards are Maintained with Respect to Greeting, Problem Identification, Proposed Solution and Conclusion.

-collaborate with Team Members On Knowledge Transfer, Support Policies, Procedures and Standards

-will Provide Technical Support for Windows Product in a Highly Customer Orientated Manner Via Phone, Fax and E-mail and Will Be Involved in Upselling of Technical Services as Well.

domain: Customer Services

desired Skills:

- Must have 0 – 2.5 Year Experience in Handling Technical Support.

fresher with It Background Can also Apply for Trainee Position.

- Must have Good Technical Knowledge.

- Excellent Command Over English.

- Willing to Work in Night Shifts (9pm - 6am).

- No Meals.

- Both Side Cab Facility.

working Hours: 9pm - 6am –night Shifts, (5 Days), No Meals

Industry

Call Centre / BPO / KPO

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

2

Education

Other Bachelor Degree


About Capital Placement Services

Capital Placement Services is a Gurgaon based Placement Consultancy that specializes in providing Placement Services, Manpower Recruitment, HR Consultancy, Placement Consultancy and Staffing Solutions.rnrnWe have our own large computerized database of candidates across the various functional streams. We can do an exact search based on your requirements and come up with candidates who best meet your job description. We have a team of experienced professionals who do all the preliminary screening. We contact and interview candidates regarding their interest and suitability. Only after we are satisfied we send them for an interview to you. If necessary we also do an informal reference check of the candidate who are shortlisted.

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