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Job Description

F&B SERVER DUTIES AND RESPONSIBILITIES:

• Greets guests and presents them with the menu.

• Informs guests about the special items for the day and menu changes if any.

• Suggest food and beverages to the customer and also try to upsell.

• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.

• Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Performing basic cleaning tasks as needed or directed by Manager.

• Filling in for absent staff as needed

• Punch the order on the POS machine and make sure to enter the special requirements made by the customer while ordering the food. Eg: No Ice, less sugar, Jain preparation etc.

• Communicate to the customer and provide assistance with their queries.

• Co - ordinate with the Housekeeping, kitchen staff, brewmasters to ensure smooth operation and guest satisfaction.

• Server food and beverage to the customer as per the course of order.

• Observes customers and ensure their satisfaction with the food and service.

• Promptly respond to customer with any additional request.

• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering

• desserts and drinks, removing courses, replenishing utensils, refilling glasses.

• Prepare mixed drinks for service to your customers table.

• Adhere to grooming and appearance standards consistently.

• Understands and can communicate products and services available at the cafe.

• Must have some familiarity with basic cooking skills.

• Assist housekeepers with stocking and maintaining the cafe par stock levels and side stations.

• Help other areas of the cafe such as answering telephones and completing financial transactions.

• Print closing report and drop the cash with the accounts department.

• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

Key Skills

Industry

FMCG / Food / Beverages

Functional Area

Hotel / Travel / Airlines

Number of Vacancy

50

Education

Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree


About The Chocolate Room

The chocolate room was established in the year of 2007. From last 10 years the company has grown very fast. Now the brand has its presence in 8 countries, 20+ states, 50+ cities and 200+ chocolate café across the globe. It’s the first chocolate café brand which started giving franchise in the Indian market and is the first who introduced live kitchen concept in the Indian café industry to serve fresh food.

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