Voice & Accent Trainer

Hinduja Global Solutions Ltd

Experience in V&A training( Duration of Training, Agenda, Assessment)

Experience in BQM( Process, Methodology, Follow Up)

Content Creation

Expectation of Shift and Weekly Off

Good communication skills

Have technical knowledge of English communication - intonation, syllable, punctuation, parts of speech etc.

Willing to work in US rotational night shifts & Week off.

Should have experience of working as a voice coach for a transactional process

Good knowledge on customer service and call handling skills

Willing to work with operations to understand the coaching opportunities

Needs to possess presentation, feedback & coaching skills to conduct new hire training

Monitor calls and do SBS to improve Communication & Soft Skills of the technicians

Provide Coaching & Feedback to enhance agent performance on C-Sat

Prepare and implement action plans

Experience : 2 - 8 Years

No. of Openings : 3

Education : Higher Secondary, Any Bachelor Degree

Role : Voice & Accent Trainer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India