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  • Applicants Less than 5 Applicants
  • 2017-04-03

Job Description

Job Description:

1Screens Incoming And Outgoing Calls To Ensure Quality Customer Service, And Adherence To

The Policies And Procedures Of The Organization.

2 Provides Feedback To Assist In The Creation Of Performance Improvement Goals And The

Development Of Training Programs

3 Has Knowledge Of Commonly-Used Concepts, Practices, And Procedures Within A Particular Field.

4 Relies On Instructions And Pre-Established Guidelines To Perform The Functions Of The Job.

5 Works Under General Supervision

6 Attend Call Calibrations

7 Bring In Necessary Changes To The Process And Constant Updates Of Call Center Core Process


1 Good Communication Skill Means The Ability Of Listening, Writing And Speaking Effectively.

2 One Important Requirement For This Skill Is The Efficiency Means That Meets The Goal-Setting.

Flexibility: This Skill Requires The Ability Of Controlling Multiple Assignments And Tasks In

Which You Can Identify Their Important Level Then Decide Which Should Be Done First, Which

Should Be Last. You Also Need To Adjust The Tasks To Suit With Real Condition And Assignments.

Qualification: Undergraduate/ Graduate

Should Be Below 35 Years Of Age

Should Have Worked In International Bpo (Outbound) As A Qa.


Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy



Any Bachelor Degree

About Maven Infotech Pvt Ltd

Maven InfoTech, a Premium ITeS & BPO firm, based in Kolkata, the City Of Joy and the Capital city of West Bengal, India. Company provides a comprehensive range of outsourced Voice-based services (out-bound) to its Indian, Australia, U.K & US Clients along with the back office and process outsourcing support. Maven InfoTech is a leading global provider of innovative business process services for clients who are seeking to cut costs, improve operation efficiency and take advantage of the opportunities in global economy

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