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  • Applicants Less than 5 Applicants
  • 2018-03-12

Job Description

Profile: Technical Support Executive

Experience: 0 2years

Salary: Upto 30000 PM

Job Description:

Provide client support and technical issues resolution through phone or email.

Providing technical support related to any of the product lines like computers, laptops, Operating System (Windows, iOS, Android), browser, email, chat, anti-virus, firewall, router, printer, scanner, computer hardware, Office applications, Google Apps, QuickBooks.

Troubleshoot and resolve client tech issues related to computers, routers, and printers. Fixation of Virus and Malware Intrusion Etc.

Ensure equipment or software being installed complies with company policies and regulations

Monitor and maintain computer systems and networks

Work proactively to update customers by reporting progress regarding outstanding queries

Endeavor to respond to all customer requests in a timely manner while improving customer experience

Stay abreast of changes taking place in computer technology

Ability to identify and react accurately to the behavior and emotions of customers.

Adaptability and team work Rapidly establish a good working relationship with clients and other resolver teams

Planning and organizing must be able to manage multiple open cases at one time

Critical thinking and problem solving - must be able to identify both simple and complex computer problems, analyze them, and solve them

Outstanding verbal and written communication skills in English

Should possess good telephonic and email etiquette's.

Must be Punctual.

Must be comfortable working in Night Shift.

Note: Freshers can also apply

Offering:

Salary Upto 30000 per month

Incentives- Best in Tricity

Working Days 5

Healthy Work Environment

Walk-In Days: Monday-Friday

Interview Timings: 8AM-1PM

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

5

Education

Other Bachelor Degree


About KInfo IT Solutions

Profile: Quality Analyst (US Technical Support)
Experience: 6months-1year
Salary: Upto 15000 PM
Roles and Responsibilities
Create / develop / maintain data quality measurements.
Call monitoring/ auditing, call barging and feedback.
Helping associates to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.
Monitoring calls of customers to make sure that our agents are in compliance with the quality standards.
Attend call calibrations and taking briefing to check awareness whether customers are updated about new product launch & various changes going in process.
Should have experience in US Technical Support Process and should have sound knowledge of Quality Parameters.
Presents appropriate information in a clear and concise manner, both orally and in writing.
Takes others perspectives into account when communicating, negotiating or presenting arguments.
Adapts communication style to suit others.
Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude.
Work together in a team environment to eliminate/reduce the opportunity for errors.
Ability to resolve problems through root cause analysis.
Continuous evaluation of associates and subsequent coaching / training and evaluation of progress.
Strong computer & Microsoft Office skills.
Candidate should be fluent in ENGLISH.
Ensure Zero compliance issues in terms of call quality.
Conduct activities and plan strategy to bring improvement.
Offering:
Salary – Upto 15000 per month
Incentives- Best in Tricity
Working Days – 5
Healthy Work Environment

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