• Us Based Non Voice Technical Process (Chat Process)

    hireon

    1. 0 - 1 yrs
    2. Jaipur
    Rs 1,50,000 to 2,50,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

JOB DESCRIPTION

Us Based Non Voice Technical Process (Chat Process)

Location : Jaipur

Salary : up-to 21k

Qualification: Graduate in any stream/Undergraduate (Correspondence)

Experience: Minimum 6 months experience in Technical Support

Position Summary

Provide professional and efficient Technical troubleshooting over the phone on behalf of Organisation's worldwide Customer Services. Utilize excellent customer service & technical skills for resolving technical/customer service queries for Organisation's customers.

Job Specification:

• Position – Technical Support Advisor

• Service hours– 24*7 , Rotational Shifts

• Qualification –Graduates in any stream

• Experience –Graduates with 6 to 12 months of international BPO technical support experience.

Eligibility: Good English Communication skills (Spoken/Written) & decent technical skills

Ability to understand &respond appropriately

Correct grammar, punctuation and spelling are key in written communications

Can explain complicated technical concepts in simple words

Ability to solve problems by applying good Logical Reasoning Skills

Basic Technical Skills

Ability to navigate around screens & options in a common windows environment

Ability to troubleshoot common PC issues (Optional)

Antivirus installation & etc.

Key Skills

  • Non -Voice Process Executive

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

100

Education

Other Bachelor Degree


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