• Urgent Requirement for TECHNICAL SUPPORT REPRESENTATIVE

    VOIS

    1. 0 - 5 yrs
    2. Faridabad
    Rs 1,25,000 to 4,00,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

Company name: VOIS INC

VOIS is a Calgary based telecommunication company, since our inception in 2006 we have enjoyed steady growth and continue to provide a personal and friendly service, we pride ourselves in our services and bend over backwards to give our clients the best possible service 24x7.

Profile: Technical Support Representative (T.S.R)

Responsibilities of T.S.R:

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

• Follow up to ensure that appropriate actions were taken on customers' requests.

• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Skills Required

• Good communications skills

• Ability to listen and active problem solving skills

• Good interpersonal skills

• Ability to handle pressure

Working days: 06/week (1 weekly off)

Working Hours: 09hrs (with 1 hour of break)

Shift: Night

Salary: 2L to 3.6L

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

10

Education

Other Bachelor Degree


About VOIS

Company name: VOIS INC
VOIS is a Calgary based telecommunication company, since our inception in 2006 we have enjoyed steady growth and continue to provide a personal and friendly service, we pride ourselves in our services and bend over backwards to give our clients the best possible service 24x7.
Profile: Technical Support Representative (T.S.R)
Responsibilities of T.S.R:
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
Skills Required
• Good communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
Working days: 06/week (1 weekly off)
Working Hours: 09hrs (with 1 hour of break)
Shift: Night
Salary: 2L to 3.6L

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