• Urgent Opening for Technical Support Engineer - Jaipur

    hireon

    1. 0 - 1 yrs
    2. Jaipur
    Rs 1,50,000 to 2,75,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

JOB DESCRIPTION

Us Voice Based Technical Process

Location : Jaipur

Salary : up-to 25k

Qualification: Graduate in any stream/Undergraduate (Correspondence)

Experience: Minimum 6 months experience in Technical Support

KEY SKILLS:

A “Technical Support” must have

o Excellent communication Skills

o Sound Technical Knowledge of operating Systems

o Basic knowledge of IP Address, Java & e-commerce

o Intermediate knowledge of MS Office suite, include Excel • Good Customer service & interpersonal Skills

o Ability to Multi task

JOB DESCRIPTION:

o To provide world class service to all small business customers in a customer centric environment.

o Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple tools.

o Assisting customers with inquiries while providing consultative support and recommendations.

o Document in detail all interactions with customers.

o Effectively articulate complex information to a variety of technical and non-technical customers.

o Educate customers on products. Help customers to be successful.

o Identify and evaluate opportunities to increase customer retention and satisfaction through the up/cross selling products and services.

o Successfully performs against department scorecard metrics including Quality Assurance, First Resolution, and Customer Satisfaction Rating.

JOB SUMMARY: This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the tasks effectively.

DESIRED CANDIDATE PROFILE:

o Graduate/ Undergraduate/ Postgraduate. Candidates with 6 months of International BPO Experience preferred.

o Excellent command over English (Verbal & Written)

o Good knowledge of computer (typing speed 25 words per minute, accuracy at least 80%).

o Excellent inter personal skills.

o Open to work in Rotational shifts.

o Should not be below 18 years of age.

o Excellent command over English (Verbal & Written)

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

100

Education

Other Bachelor Degree


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