• Urgent Opening for Technical Support Engineer - Jaipur

    hireon

    1. 0 - 1 yrs
    2. Jaipur
    Rs 1,50,000 to 2,50,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

JOB DESCRIPTION

US Voice Based Technical Support Process

Location: Jaipur

Salary: up-to 25k

Qualification: Graduate in any stream/Undergraduate (Correspondence)

Experience: Minimum 6 months in Tech Support

Position Summary

Provide a professional and efficient Technical troubleshooting over the phone on behalf of Organisation’s worldwide Customer Services. Utilize excellent customer service & technical skills for resolving technical/customer service queries for Adobe customers.

Job Specification:

• Position – Technical Support Advisor

• Service hours– 24*7 , Rotational Shifts

• Qualification – Graduates in any stream

• Experience –Graduates with 6 to 12 months of international BPO technical support experience.

Job Responsibilities

• Provide phone and on-line support for Global customers.

• Resolve known customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials

• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.

• Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

• Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.

• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, whether voice or non-voice.

• Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

• Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

100

Education

Other Bachelor Degree


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