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  • Applicants Less than 5 Applicants
  • 2017-02-19

Job Description

Job Description:

Screens incoming and outgoing calls to ensure quality customer service, and adherence to

the policies and procedures of the organization.

Provides feedback to assist in the creation of performance improvement goals and the

development of training programs

Has knowledge of commonly-used concepts, practices, and procedures within a particular


Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under general supervision

Attend call calibrations

Bring in necessary changes to the process and constant updates of call center core process


Good Communication skill means the ability of listening, writing and speaking effectively.

One important requirement for this skill is the efficiency means that meets the goal-setting.

Flexibility: This skill requires the ability of controlling multiple assignments and tasks in

which you can identify their important level then decide which should be done first, which

should be last. You also need to adjust the tasks to suit with real condition and assignments.

Key Skills

  • Quality Analist


Call Centre / BPO / KPO / ITES / LPO

Functional Area

Accounting / Auditing / Taxation

Number of Vacancy



Secondary School

About Maven Infotech Pvt Ltd

Maven InfoTech, a Premium ITeS & BPO firm, based in Kolkata, the City Of Joy and the Capital city of West Bengal, India. Company provides a comprehensive range of outsourced Voice-based services (out-bound) to its Indian, Australia, U.K & US Clients along with the back office and process outsourcing support. Maven InfoTech is a leading global provider of innovative business process services for clients who are seeking to cut costs, improve operation efficiency and take advantage of the opportunities in global economy

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