Designation: Treasures Relationship Manager - Consumer Banking Group
Education : Any Degree
Location : Chennai, Madurai, Thirunelveli
CTC – 16 lacs P.A. and more for Seniors.
To deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all DBS Banks CBG products & services. To manage & maintain the highest customer satisfaction levels through pro-active client engagement & relationship management
• Accountable for achieving monthly & annual sales targets, as agreed. Ensure proper implementation & execution of relationship management & investment advisory strategies. Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share.
• Drive and deliver a radical improvement in customer service in the local market through dynamic service leadership and the implementation of customer service strategy.
• Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of customers. Ensure service levels are constantly improving.
• Meet Customer Migration targets.
Job Duties & Responsibilities
• Manage customer’s issues on service or investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers.
• Ensure complete knowledge on all products & services. Be the leader for resolving all queries & complaints. Ensure full training & briefing on all product launches & upgrades.
SPM HR SOLUTIONS has been established with the sole objective to dedicate itself for quality service in Human Resource Sector. We are specialists providing skilled human resources at Top, Middle and Junior level. We aim to provide consultations and value-added HR services to Corporate/ MNCs/ Industries and all type of Business establishments.