Vacancy for Travel Desk Officer-Vashi Navi Mumbai

Florican Enterprises Pvt Ltd

Provide exceptional traveler care and customer service to GBT corporate clients

Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing, and visa requests for Business Travel clients

The incumbent should have good knowledge of domestic and international critical itineraries/routings (Geographical Knowledge is mandatory)

Open to work in a flexible environment, roster off, public holidays and festivals

Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA

Expect to work on financials (card reconciliation will be an advantage). Ensure the latest updated policies, procedures, desk Instructions are read & complied

Excellent Customer service and communication skills (Both Written and Verbal)

Service online requests for clients where online requests are decentralized through the offline servicing team

Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for the lowest available fares and preferred carrier usage in coordination with the Corporations business travel policies

Maximize the benefits of GBTs desktop applications and telephony to deliver a superior experience to business travelers

Research and resolve client inquiries/issues at the point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants

Deliver expectations against individual and shared team key performance indicator

Experience : 1 - 5 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Travel Desk Officer

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India