Training Manager jobs in Gurgaon - Imperial Training & Consulting

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  • Job View 153 Views
  • Applicants Less than 5 Applicants
  • 2019-05-08

Job Description

Managing Customer Service Training

Monitor & Review Trainer’s Performance on monthly basis.

Ensuring timely delivery of training batches on floor.

Formulating Training procedures, policies and processes.

Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team members.

Maintain daily training dashboards& calendar every month & planning of training rooms accordingly.

Working closely with the Ops and quality team to use data from floor in training sessions for enhancement of productivity.

Mapping Trainers KPI’s to ensure good Training output

Capturing, Measuring and Analysing CSAT and Related Scores to enhance customer experience.

Criteria:

- Should be having BPO experience

-Should be having experience of Managerial level

- Should know the KRA of Manager Training

- Manager Training experience is Mandate

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

Education / Teaching / Training / Counselling / Academic

Number of Vacancy

2

Education

Other Bachelor Degree


About Imperial Training & Consulting

Imperial Training & Consulting is a reliable Placement Consultant, which was established in 2010 in New Delhi, India with the aim to provide the best-in-class Training & Development, Domestic Placement, Overseas Placement, Manpower Recruitment, Human Resource Consultant, and Risk Management to bring growth to both the individual as well as the firm. Functional with the resolve and hard work of professional business consultants, technologists, human resource managers and education counselors, we have cemented a strong industrial position because of our flawless services. We aim to provide utmost satisfaction to our clients by making sure that we deliver more than your expectation to make your dreams and ambitions come true by making use of superior technology to source employees and find the right jobs.

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