Testing Engineer jobs in Delhi - Star Tech S India
Handle Customer Complaints in Office or at Customer Site.
Handle Project Installations, Provide Training to Clients.
Pre-Dispatch Inspection and Testing
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including hardware setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. developers, QC Team)
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged.
Follow up with clients to ensure their systems are fully functional after troubleshooting.
Prepare accurate and timely reports
About Star Tech S India
STS INDIA A multi-disciplinary HR consulting and recruitment firm in India. Flexible and innovative HR solutions that persistently meet and exceed the expectations of the clients.
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