Experience Range - 1-2 years of Tele-Sales Experience.
Contacting potential or existing customers to inform them about a product or service using scripts
Converting leads and opportunities generated through Cold Calling, Digital Marketing, etc into appointments by pitching accurate lenders and products as per the system recommendation and customer requirement
Asking questions to understand customer requirements and close sales
Follow-up on appointments with lenders and customers for pickups/logins
Enter and update customer information in the database
Generate references from existing customers
Take and process applications in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales target and facilitate future sales
Meet call Quality standards and CSAT
Ensure Staffing, AHT, Break adherence expectations are met on daily basis
Proven experience as telesales representative i.e. personal loan.
Minimum 1-year experience of experience & experience in retail lending is
Proven track record of successfully meeting sales target (preferably over the
Passion for sales, meeting targets and chasing for high numbers
Good knowledge of relevant computer programs (e.g. CRM software) and
Ability to learn about products and services and describe/explain them to
Good knowledge of English - Should be able to understand and comprehend
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address
M/S Singh Enterprises provides industry leading b2b call center and b2c call center services. In business since 2017, we have more than 2 years of experience in managing customer relationship functions of leading organizations across the globe in multiple industries. With our state-of-the-art infrastructure in India, we ensure that our clients have access to best technology infrastructure, to provide uninterrupted customer support services and deliver positive growth for our client business.