Tele caller for software sales and software support

• Department: Tally sales

• Designation: Sales executive, customer executive

• Job description:

- Candidate with good communication

- Manage large amounts of incoming calls

- Generating sales leads that develop into new customers

- To attend to customer calls on daily basis about new enquiries or after sales service calls.

- To get information from customers about complaints and pass it on to sales team - keep follow-up & find out status.

- Ability to multi-task, prioritize, and manage time effectively

- They interact with clients through email, telephone, and in-person meetings, as well as interact with other employees to resolve customer concerns

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Meet personal/customer service team sales targets and call handling quotas