Technical Support Specialist jobs in Surat - PlanetX Technologies

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  • Job View 5 Views
  • Applicants Less than 5 Applicants
  • 2019-03-13

Job Description

PlanetX Technologies is a Creative Agency founded in 2012 having a professional team of Website Designers and Website Developers. Our mission is to make Beautiful websites on our Planet. We design and build websites, applications, mobile solutions and other awesome digital media. We have built a strong B2B relationship and trust with many clients worldwide.

Website : www.planetx.in

We are looking for technical support specialists having experience with Help Desk/Support in Web Development / eCommerce (premium) and Software Development / Applications for which required details are mentioned below:

Roles and Responsibilities:

Hands-on Training.

Ticket handling on a daily basis

Understand client requirements and help in troubleshooting

Explain the process flow to the end user.

Daily basis user mistaken bug fixing in the process flow of the transaction.

Delivering and implementing the project as per scheduled deadlines; extending post-implementation maintenance & support to the technical support team and client.

Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service to end users.

Resolving queries regarding the Information System/Software

Required Skills:

Excellent English Skills (written and verbal)

Great Attitude and Goal Driven

Great Customer Service Skills

Experience with Help Desk / Support in any of the following:

Web Development / eCommerce (premium)

Software Development / Applications

Key Skills

Industry

Computer / IT

Functional Area

IT Software - Ecommerce / Internet Technologies

Number of Vacancy

4

Education

B.C.A, B.Tech/B.E, M.C.A


About PlanetX Technologies

Job summary
PlanetX Technologies is a Creative Agency founded in 2012 having a professional team of Website Designers and Website Developers. Our mission is to make Beautiful websites on our Planet. We design and build websites, applications, mobile solutions and other awesome digital media. We have build strong B2B relationship and trust with many clients worldwide.
Develop and designing of application
Work on bug fixing and improving application performance
Continuously discover, evaluate and implement new technologies to maximise development efficiency
Required skills:
Must be familiar with android studio
Good knowledge of google material designs
Good knowledge of KOTLIN and JAVA
Must have knowledge of Rest API Integration
Knowledge of SQLite and others database
Familiar with firebase and Google API
Good knowledge of Constraint Layout
Translate designs and wireframes into high quality code
Design, build and maintain high performance, reusable and reliable Java code
Good communication and fluency in English

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