Technical Support Executives

PlanetX Technologies

Planet X Technologies is a Creative Agency founded in 2012 having a professional team of Website Designers and Website Developers. Our mission is to make Beautiful websites on our Planet. We design and build websites, applications, mobile solutions and other awesome digital media. We have built a strong B2B relationship and trust with many clients worldwide.

We are looking for Technical Support Executives having experience with Help Desk / Support in any of the following:

Web Development / eCommerce (premium)

Software Development / Applications for which required details are mentioned below:

Roles and Responsibilities:

Hands-on Training.

Ticket handling on a daily basis

Understand client requirements and help in troubleshooting

Explain the process flow to end-user.

Daily basis user mistaken bug fixing in the process flow of the transaction.

Delivering and implementing the project as per scheduled deadlines; extending post-implementation maintenance & support to the technical support team and client.

Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service to end-users.

Resolving queries regarding the Information System/Software

Required Skills:

Excellent English Skills (written and verbal)

Great Attitude and Goal-Driven

Great Customer Service Skills

Experience : 1 - 3 Years

No. of Openings : 3

Education : B.Tech/B.E, M.Tech

Role : Technical Support Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India