Technical Support Executive jobs in Mumbai - HRDevi Talent Acquisition

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  • Applicants Less than 5 Applicants

Job Description

Job Description :

Provide answers to clients by identifying problems, researching answers, guiding client through corrective steps over tickets, IVR calls & live chat or any other commutation medium to help resolve the client's query

Documentation / Updating of summary of each ticket, call, chat as a case study for reference

Maintain the CSAT score includes TAT & FCR

Maintain quality score on calls, emails, chats or any other medium of communication with clients Call resolution and query management

Provide query resolution by directing to the relevant tutorial on knowledge base & briefing on call.

Liaising between relevant teams to resolve the queries

Contributes to team effort by accomplishing related results as needed as per the KPI's

Identifying & providing product improvements or new products by remaining in touch with the regular concerns or new ideas

Troubleshooting Troubleshoot intelligence & Immediate attentions on applications to resolve live issues through remote access Process Development

Providing the required tutorial topics to the relevant L&D team Implementation of strategies/ automation to minimize the tickets or customer queries

Getting trained by the development team on timely basis for all the new release, upgrades, improvements of the software

Maintains professional and technical knowledge by attending required product / process trainings & assessment test..

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Other Bachelor Degree


About HRDevi Talent Acquisition

HRDdevi Talent Acquisition is a one-stop destination for all your placement service requirements. With over twenty years of HR experience, we have provided exemplary HR and management services to the country’s leading textile companies like Morarjee Textiles, Raymond’s Denim and Indo Count Industries. As a Human Resource Consultant, we have managed a wide range of assignments including Quality Circle initiatives, Organization Transformation, Employee engagement Surveys, Performance Management across different industries/ sectors. We have taken full control of several large-scale assignments involving strategic HR aspects as well as designing and detailing HR initiatives, keeping in mind the requirements of the projects and through employee satisfaction surveys.

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