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  • Applicants Less than 5 Applicants
  • 2017-10-07

Job Description

Job Description:

Position: Technical / Customer Support.

Experience: Fresher / 0-12 Months.

Educational Qualification: Diploma / Any Graduation {B.E. / B. TECH. 2014, 2015 & 2016}

Compensation: Rs.1.40LPA

Shifts: Day / Rotational shifts.

Location: Somajiguda Hyderabad.

Position Summary Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential and customer service is required.

Roles and Responsibilities Answers inquiries by clarifying desired information; researching, locating, and providing information

Determines requirements by working with customers

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

Desired Skills and Abilities Regional Language Communication Skill {Telugu/English/ Hindi}

Excellent Communication Skills in English

Basic Telephone Etiquettes

MS Office

Typing Skills minimum 30 WPM with 85% accuracy & Basic System Navigation Skills

Ability to write, read and speak English to suit business need

Decision Making, numerical ability & logical reasoning

Customer Focus and Being Attentive

Troubleshooting

Hinduja Global Solutions Somajiguda Hyderabad.

Contact HR Person: Chandra Shekar

Key Skills

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

100

Qualification

Higher Secondary, Diploma, Professional Degree, Any Bachelor Degree, B.C.A, B.B.A, B.Com, B.Ed


About Hinduja Global Solutions

Hinduja Global Solutions (hgs) Began Its Operations in Bangalore as Hinduja Tmt (htmt) in 2000. Its First Client Was a Fortune 100 Us Based Health Insurer, for Whom Htmt Started Doing Insurance Claims Adjudication Work. It Continues to Be a Client Today.
in 2003, Htmt Entered the Philippines Through the Acquisition of C-cubed Solutions, One of the First Manila-based Call Centers. this Was Followed By the Acquisition of Source One Communications in New Jersey Which Marked Hgs' First Foray Into the Us Market.
in 2006, Htmt Restructured Its Business and Spun Off Its Business Process Management Division Into a New Entity Called Hinduja Global Solutions. It Was Listed in the Bse Ltd. and the National Stock Exchange in June 2007.
since 2006, Hgs Has Continued to Grow Both Organically and Inorganically Building An Impressive Client List in the Consumer Packaged Goods, Retail, Consumer Electronics and Technology, Banking, Insurance, Healthcare, Public Sector, and Telecommunications and Medi.

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