Answering phone calls, writing replies to emails and excelling in customer service.
Basic Networking knowledge.
Taking ownership of customer issues reported and see problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them
Should have the ability to work in a team and interact with the client.
Providing support to internal and external end users. The job will require to handle inbound calls / Emails / Chats regarding technical issues for end users.
FinInfocom believes that the Unblemished Leadership alone can bring the revolutions, not just the Technology. Every professional at FinInfocom has unparalleled leadership qualities, who are determined, fearless, and proficient. Their spirit and values are contagious that inspire the entire team to deliver their best to our esteemed clients.