Technical Support Executive jobs in Bangalore - NK Consultancy

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  • Job View 5 Views
  • Applicants Less than 5 Applicants
  • 2019-02-07

Job Description

Company Name: Mindtree

Post : Technical Support Service Desk

Experience: 1.5 to 3yrs

Ctc: 4.5lpa Max

Location: Bangalore

Education: Any Graduation

Work : 24/7 Shifts , International Voice Process ,Technical Support

Np: 45 Days Max

Male Candidates Preferable

•experienced in Working with International Service Desk in An Inbound Call Taking Role.

•handling all the Inbound Calls & Tickets in Gsd.

•handling Basic L1 Level Queries for the Users.

•knowledge of Itsm or Any other Ticketing Platform is Strongly Desired.

•diagnose and Quickly Resolve a Wide Range of Windows/ Microsoft/ Desktop Applications Issues.

•basic Troubleshooting Knowledge for Internet/ Lan and Wan Connectivity Issues.

•when the Restoration is Beyond the Scope of the Support Escalate the Issue/problem to Appropriate Resolver Group Using It Ticketing System.

•remotely Install, Upgrade, Support and Troubleshoot Windows Os and Any other Authorized Desktop Applications On Laptops/ Desktops.

•install, Upgrade, Support and Troubleshoot for Printers & Related Computer Hardware.

•performs General Preventative Maintenance Tasks On Computers, Laptops & Printers.

•customize & Configure Desktop Hardware to Meet Specifications and Business Standards.

•email Account Administration, I.e., Account Creation and Management and Distribution Lists On Office 365.

•user Account Administration, I.e., Account Creation and Management and Password Resets in Active Directory.

•familiarize End Users On Basic Software, Hardware and Peripheral Device Operation and Solve Basic Queries.

•take Ownership and Responsibility of Queries, Issues and Problems and Document It in the Itsm Tool.

•willing to Work in Rotational Shifts (24x7).

Industry

Computer / IT

Functional Area

IT Software - Client Server

Number of Vacancy

20

Education

B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS, BHM, B.Pharma, B.Sc


About NK Consultancy

Search for a suitable job and staff that matches up to your expectations is made easier by NK Consultancy. Established in the year 2017, NK Consultancy is one of the most trustworthy placement agencies in Gujarat. Our company is owned and supervised by Mr. Nitu Kanpure, who established the company in Ahmadabad (Gujarat, India). Our firm has established its roots in the placement industry and made a positive reputation within a very short period of time.

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