Technical Support Executive jobs in Bangalore - ITSTACKS

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  • Applicants Less than 5 Applicants

Job Description

Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones

. Take calls from Global customers and initiate the right response to them, positively and professionally

. Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand

Manage end to end all calls logged, providing regular updates to customers on call status

. Complete follow-on actions as appropriate

. Work to achieve individual and team goals

. Protect confidential and sensitive information and materials

. Observe strict compliance to licensing, copyright and trademark legislation

. Adherence to policy and procedures (compliance)

. Ability to multi-task and prioritize

. Ability to manage commitments to customer, manager etc

. Ability to diagnose problems and take corrective action

. Ability to escalate as appropriate

Industry

Engineering, Technical and R&D

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

60

Education

Diploma, B.Tech/B.E, M.Tech


About ITSTACKS

ITSTACKS established in Bangalore, India in 2018, ITStacks was designed to bridge the gap between specialty sectors, which were manpower starved, and respective Indian manpower, which were hungry for opportunities. It wasn't long after its conceptualization that it turned around the industry culture with its revolutionary approach and radical techniques.

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