Technical Support Executive jobs in Bangalore - Excellann

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  • Applicants Less than 5 Applicants

Job Description

JD FOR CUSTOMER SUPPORT ROLE

Responsibilities and Duties

Customer Support

- Handle customer queries (email, phone, etc)

- Understand user requirement and address it

- Adhere to Content guidelines and provide high levels of customer happiness.

- Identify potential issues and raise it with the concerned team

Customer Engagement

- Handle customer feedback and improve CSAT.

- Interacting with users on various channels (email, SM, PS, etc.) and resolving their queries.

We are looking at immediate joiners or those who can join us in 15 days maximum.

Work location - Koramangala Bangalore.

Responsibilities and Duties

Experience/Skills Required:

- Fluent Knowledge of Hindi and English language is mandatory. Preferable if proficient in any other Indian Language

- Good understanding of Ms-Excel

- Must be customer centric

- Must be hard-working, flexible, independent and self-motivated.

- Flexible to working shifts (no night shifts) and weekends.

Key Skills

Industry

Computer / IT

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

4

Education

Other Bachelor Degree

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