Hiring for Technical Support Engineer with 2 yrs experience at Jangpura, Delhi-110014
Role:- Technical Support Engineer
Experience: 2-3 years
Salary Package:- 20k to 35k
Job Location:- Jangpura, Delhi-110014
Digital Communication System & Electronics
Brief knowledge of oracle and PL/SQL
Operating system Windows 7, 8, 10 & Server
IP, Fiber & RF Networking basic knowledge
Fast learner and efficient in work for CAS, STB, DRM & middleware.
Job Skill : Technical Support & Testing Digital head-end, STB, CAS & SMS.
Roles and Responsibilities:
TSE will be responsible to provide remote and onsite support to clients
TSEs should have the ability to handle multiple tasks simultaneously.
Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
Responsible for responding to customers in an efficient and professional manner.
Handles and resolves technical queries; identifies and escalates accordingly.
Meets expectations regarding productivity as defined by the process or manager.
Escalates necessary cases to the right level within the defined LOB (Line Of Business)
Ensures compliance with all company and departmental policies, procedures, and Guidelines.
May be required to perform other tasks as requested, assigned, or directed
Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
Interview Date:- As soon as
Varun Mittal [Hr. Dept.]