Contact Us


+9824569181
jobs@gyrus.com

Apply Job for Technical Support Engineer

Gyrus Systems has earned its reputation as a seasoned learning management system (LMS) vendor that offers excellent market-driven learning management products and expertise to meet the training technology needs for any size organization. As a 29-year LMS vendor, Gyrus has provided hosted learning management system software and eLearning solutions to over 425 organizations in 15+ countries.

Job Summary
Location Gujarat, Surat
Job Date 2018-07-03
Functional Area IT Software - Application Programming / Maintenance
Experience 1 - 3 Years
Number Of Vacancy 3
Mailing Email ID jobs@gyrus.com
Job Country India
Job Requirement
Key Skills Technical Support Engineer
Salary (Per Annum) Rs. 1,00,000 To 3,00,000
Qualification Diploma, B.C.A, B.Tech/B.E, M.C.A, M.Tech
Job Details
Key responsibilities:-rnDiagnose and troubleshoot customer problems. rnAsk customers targeted questions to quickly understand the root of the problem. rnKeep track of customer issues and its resolution.Ensure all issues are properly logged. rnPrioritize and manage several open issues at one time. rnProvide prompt and accurate feedback to customers. rnProperly escalate unresolved issues to appropriate internal teams (e.g. testers, developers, business analyst) rnTalk clients through a series of actions, either via email or chat or call, until they’ve solved customer\\\'s query. rnrnKey skills :-rnExcellent verbal & written communication skills
Company Detail
Company Shree Krupa Systems PVT LTD (A Subsidiary of Gyrus Systems)
Year Of Establishment 2008
Company Type Private Ltd.
Number Of Employees 20 - 50
Company Category Employer/Corporate