Technical Support Engineer jobs in Pune - Rubicon Skill Development Pvt. Ltd.

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  • Job View 59 Views
  • Applicants Less than 5 Applicants
  • 2019-03-04

Job Description

Please find below the job Description.

Job Description

1+ years of experience in Service Desk/IT Helpdesk/ Technical Support domain

Job Responsibilities:

• Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage client’s queries and technical problems via inbound calls, emails, chat and web tickets within defined SLA’s

• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

• Update users about request status and close request when users are satisfied with solutions

• Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

• Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Should be comfortable for:

• 5 days working Night Shift may require to do Day shift during training and transition

• 2 Days Weekly Off Consecutive. Any 2 Days of the week

• 9 Hours Login ( With 1 Hour Break )

• Excellent command on English (Verbal and Written)

Educational qualification:

• Bachelor’s degree BSc, BCom, BA (Any Graduate)

Other Benefits:

• Pick up and Drop

• Global Standards work environment

• Proper Desk job

• Performance linked incentives

Key Skills

Industry

Engineering, Technical and R&D

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

20

Education

Other Bachelor Degree


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