Technical Support Engineer jobs in Mohali - Vertex Infosoft Solutions Pvt Ltd

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  • Job View 151 Views
  • Applicants Less than 5 Applicants
  • 2019-08-20

Job Description

- Provide product related support to ship/office staff.

- Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.

- Training for use of application to ship/office staff.

- Manage end-user client relationship on a day to day basis.

- Maintain a knowledge base of known defects, issues, process, techniques etc.

- Update and manage problem tickets appropriately

- Learn and be proficient with advanced user configuration options

- Be able to deploy applications and troubleshoot defects

- Ability to understand the client's business requirements.

- Able to determine problems and deliver known solutions with a high level of customer satisfaction.

- Provide 24/7 coverage, work in alternating shifts of day, evening and night.

- Occasional travel/sail required for onsite implementations on vessel or office.

- Provide trainings/demonstrations of company products to international clientele.

Key Skills

  • Customer Support Engineering
  • Desktop Support Engineering
  • Network
  • IT Hardware Engineering

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Software - Application Programming / Maintenance

Number of Vacancy

5

Qualification

Diploma, Advanced/Higher Diploma, B.Tech/B.E, M.Tech


About Vertex Infosoft Solutions Pvt Ltd

Vertex Infosoft Solutions Pvt. Ltd. is registered with Software Technology Parks of India (STPI) as 100% Export Oriented Unit based at India. We provide Software Products, Customized Software Development and Information Technology related Services to Shipping companies. We have a strong and highly skilled team of more than 125 Personnel consisting of Software Developers, Quality Analysts, Marine Engineers, Hardware Professionals and Technical Support Engineers who possess many years’ worth of skills.

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