Technical Service Specialist jobs in Kochi - Freelancing Consultant

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Job Description

Diagnostics Division:

• Candidate should be handling 72-75 equipments

• in Hematology, Clinical/Biochemistry and Immunology Instruments

• B.Tech (Communications/Biochemistry/Electrical) Compulsory

• 5-6 years in experience in Diagnostic equipments

• CTC: Best in Industry

• Position based in Kochi

• Covering area of full Kochi and Mangalore

• will travel 8-10 days a month

• Reports To: National Service Manager

Primary Function / Primary Goals / Objectives:

• Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership and performance.

• Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance.

• Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.

Major Responsibilities:

• Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations

• Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Company Diagnostics quality system

• Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs

• Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts

• Champion utilization of remote support tools to proactively improve instrument up time

• Proactively improve expertise through continuous learning and certifications

Industry

Pharma/BioTech/Clinical Research

Functional Area

Sales/Marketing

Number of Vacancy

1

Education

B.Tech/B.E, M.Tech


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