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  • Technical Sales Executive, Technical Support Executive

    DDS Group

    1. 0 - 3 yrs
    2. Gurgaon
    Rs 2,25,000 to 5,50,000 p.a.

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  • Job View 521 Views
  • Applicants Less than 5 Applicants

Job Description

-Answer Phones Calls/Email/Faxes And Letters And Provide Excellent Customer Service In A Timely And Efficient Manner

-Provide Problem Analysis And Resolve Client Issues With The Aid Of Available Helpdesk Tools (E.G. Help Files And Knowledge Base Articles.

-Ensure Accurate Call Comments Are Entered And Appropriate Information Is Provided In Escalated Calls.

-Ensure Call Standards Are Maintained With Respect To Greeting, Problem Identification, Proposed Solution And Conclusion.

-Collaborate With Team Members On Knowledge Transfer, Support Policies, Procedures And Standards

-Answer Phones Calls/Email/Faxes And Letters And Provide Excellent Customer Service In A Timely And Efficient Manner

-Provide Problem Analysis And Resolve Client Issues With The Aid Of Available Helpdesk Tools (E.G. Help Files And Knowledge Base Articles.

-Ensure Accurate Call Comments Are Entered And Appropriate Information Is Provided In Escalated Calls.

-Ensure Call Standards Are Maintained With Respect To Greeting, Problem Identification, Proposed Solution And Conclusion.

-Collaborate With Team Members On Knowledge Transfer, Support Policies, Procedures And Standards

Will Provide Technical Support For Windows Product In A Highly Customer Orientated Manner Via Phone, Fax And E-Mail And Will Be Involved -In Upselling Of Technical Services As Well

- Must Have 0 – 1 Year Experience In Handling Customer Services/Technical Support.

- Must Have Basic Technical Knowledge.

- Excellent Command Over English.

- Willing To Work In Night Shifts (9Pm - 6Am).

Industry

Computer / IT

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

10

Education

Other Bachelor Degree


About DDS Group

Welcome to DDS Group, a Premier Business Organization Providing Various Kinds of Services Across Diversified Business & Economy Areas Which Primarily Include: Offering Customized & Cost Effective End to End Solutions in Human Resource Recruitment & Development, Advertising & Marketing, Sales Promotion & Market Research. Our Core Functional Area is that of Providing Superior Quality Hr Solutions for Diversified Industrial Sector Which Mainly Consist Business Sectors such as Hospitality, Engineering, Medical, Finance, Fmcg, Insurance, It/ites, Kpo, Media & Entertainment, Pharmaceutical, Retail, Telecom, and Lastly the Currently Booming Infrastructure Sector.

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