Assist the Customer Support team with prioritizing defects, managing the workflow for resolution under the guidance of the Maintenance Team Leader.
Manage regular client initiatives and maintain distribution lists and responsibilities for agreed deliverables
Provide management reporting on resource utilization and defect backlog
Schedules problem reviews and follows up on assigned actions.
Plan, execute, and complete activities associated with projects that are typically short term and/or medium to high risk as well as combine low severity defects into client patch releases according to milestones and timelines.
Effectively communicate defect resolution expectations to team members and stakeholders in a timely and clear fashion.
Set and continually manage project expectations with team members and other stakeholders.
Identify and manage project / release dependencies and critical path.
Plan and schedule client release timelines and milestones using appropriate tools.
Key Skills & Required Qualifications
Minimum one year direct work experience in a Project Management (ONLY IT FIELD) project support experience including all aspects of process development and execution.
Knowledge and understanding of project coordination: scheduling using project management software, such as Microsoft Project
Ability to navigate multiple application tools to search and find information
Familiar with programming languages
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Outstanding problem solving and decision making skills
Strong interpersonal, written and oral communication skills with high attention to detail
Strong organizational, multi-tasking and prioritizing skills
Knowledge of social media networks for lead generation