Tech Support Executive jobs in Hyderabad - GAMING

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  • Job View 58 Views
  • Applicants Less than 5 Applicants
  • 2020-01-06

Job Description

There are Openings in My Current Mnc Company Which is Into Online Gaming. Location At Madhapur, Hyderabad.

designation:

tech Support Representative.

job Specifications:

• ensure Tickets are Handled Within Sla’s

• research Required Information Using Available Resources

• manage and Resolve Customer Complaints

• provide Customers with Product and Service Information

• identify and Escalate Priority Issues

• route Calls to Appropriate Resource

• follow Up On Tickets

• document Information According to Standard Operating Procedures

• experience in Monitoring Applications ( Tivoli, Nagios,..etc) Preferred

education and Experience:

• bachelor’s Degree or Equivalent

• proficient in Ms Office

• english Language Proficiency

• knowledge of Customer Service Principles and Practices

• some Experience in a Customer Service Environment

• basic Technical Proficiency in Sql, Unix is Preferred

Industry

Computer / IT

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

4

Education

B.Tech/B.E

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