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  • Job View 351 Views
  • Applicants Less than 5 Applicants
  • 2016-10-08

Job Description

To find potential customers, technical sales specialists follow up on recommendations from current clients, read industry journals and search the Internet. They meet with customers and technical staff to discover what they need. They can then prepare and deliver presentations that propose solutions offered by their companies that lower costs and increase productivity. When customers are ready to order, specialists negotiate contracts and arrange for delivery. They then periodically check up on clients to see how current installations are working and to offer additional services and products.

Key Skills

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

Engineering/ Engineering Design / R&D / Quality

Number of Vacancy

10

Education

Other Bachelor Degree


About Sappers Resources Pvt Ltd

providing help and advice to customers using your organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
analysing statistics or other data to determine the level of customer service your organisation is providing;
producing written information for customers, often involving use of computer packages/software;
writing reports analysing the customer service that your organisation provides;
developing feedback or complaints procedures for customers to use;
developing customer service procedures, policies and standards for your organisation or department

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