Team Manager jobs in Mohali - Imperial Training & Consulting

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  • Job View 12 Views
  • Applicants Less than 5 Applicants
  • 2019-02-12

Job Description

Job Description:

• Implement team goals or objectives

• Supervise, train or guide team members

• Mediate any interpersonal issues

• Inspire and motivate team members

• Provide effective feedback

• Manage remote teams

• Utilize technology effectively

• Be knowledgeable about each team members job role

Job Criteria:

o Must have a relevant prior on paper experience.

o Must possess 6-10 years of experience in international voice collection processes (preferably US).

o They should have handled a team of 15-20 advisors (Team manager)

o Should have been responsible for SLA adherence, service quality, client interaction and incorporating floor feedback into training programs. Should be willing to work in US shifts.

o Excellent Comm. Skills

o Must understand KRAs and KPIs of a team manager

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

3

Education

Other Bachelor Degree


About Imperial Training & Consulting

Imperial Training & Consulting is a reliable Placement Consultant, which was established in 2010 in New Delhi, India with the aim to provide the best-in-class Training & Development, Domestic Placement, Overseas Placement, Manpower Recruitment, Human Resource Consultant, and Risk Management to bring growth to both the individual as well as the firm. Functional with the resolve and hard work of professional business consultants, technologists, human resource managers and education counselors, we have cemented a strong industrial position because of our flawless services. We aim to provide utmost satisfaction to our clients by making sure that we deliver more than your expectation to make your dreams and ambitions come true by making use of superior technology to source employees and find the right jobs.

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