Team Leaders/ QA jobs in Sahibabad (Ghaziabad) - ISR

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  • Applicants 6 Applicants

Job Description

Should know throughput calculation like attrition, shrinkage.

Should have handled min 15 to 25 agents as team lead.

Should handle the team weekly reviews and encourage team to meet organizational goals

Responsible for staff retention within the team.

Should be aware of KRAS, KPIS.

Should be only from a BPO voice process background only from telecom background

Should be ready to work for 6 days on it is domestic process and should be flexible to Rotational Week off

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

5

Education

Other Bachelor Degree


About ISR

Should know throughput calculation like attrition, shrinkage.
Should have handled min 15 to 25 agents as team lead.
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
Should be aware of KRAS, KPIS.
Should be only from a BPO voice process background only from telecom background
Should be ready to work for 6 days on it is domestic process and should be flexible to Rotational Week off

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