• Kochar Tech Company Logo

  • Team Leader Operations (Chat/Email Process)

    Kochar Tech

    1. 1 - 10 yrs
    2. Vadodara NA NA NA
    NA
    Rs 1,00,000 to 3,00,000 p.a.

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  • Job View 383 Views
  • Applicants Less than 5 Applicants
  • 2017-07-27

Job Description

Managing a team of BPO executives.

Ensuring team performance as per agreed standards.

Maintaining Client KPIs.

Team management like maintaining Attrition/Shrinkage.

To manage daily targets.

Must carry minimum 1 year experience as a Team Leader in BPO.

Good communication and presentation skills.

Good in interpersonal and people management skills.

Achieving SLA targets.

Candidates with Non Voice/Chat/Email process experience shall be preferred.

Key Skills

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

1

Education

Other Bachelor Degree


About Kochar Tech

KocharTech is a diversified organization in the connected consumer space. The organization helps enterprise and consumers in simplifying connected ecosystem challenges across multiple touch points. KocharTech provides Technology Solutions for Telecoms & Enterprises; Outsourcing & Managed E-Surveillance Services; and Digital Solutions for Consumers.

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