Team Leader jobs in Pune - Quletel Resource

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  • Job View 48 Views
  • Applicants Less than 5 Applicants
  • 2019-08-29

Job Description

To Manage, Support and Motivate the Collections Team Activity Day to Day, Ensuring the Team Remain Motivated and Work Efficiently to Settle Credit Hire and Storage Bills Owed.


· to Ensure all Outstanding Claims are Allocated to a Handler to Be Settled

· Build and Maintain Relationships with Third-party Insurers and External Parties to Support the Collection of Debt

· Agree to Protocols with Insurers to Support the Business in Recovering Debt Efficiently

· Identify Training and Development Areas Both Across the Team and Individually

· Ensure all Processes and Systems Remain Fit for Purpose

· Driving the Implementation of Any Changes as Required

· Respond Promptly to High Call Influxes, Utilizing the Business Resource to Respond to Volume, Avoiding Any Adverse Impact On the Customer Journey

· Assist in Team Queries and Escalations Including Customer Dissatisfaction and Complaints


· Previous Team Leading Experience

· Collections Experience

· Excellent Organizational and Prioritization Skills with Strong Attention to Detail

· Analysis and Problem-solving Skills

· Understanding of Group Insurance Policies

· Ability to Use Initiative and Think Outside the Box

· Can Focus Your Team Effectively During Busy Periods

· have the Ability to Make Fast, Informed Decisions

· Good Communication Skills (both Verbal and Written)

· Motivational Skills

· Negotiation Skills


Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Other Bachelor Degree

About Quletel Resource

With an objective in mind to provide some of the best services in outsourcing industry, in the year 2010 a Company called QuleTel was formulated. In the field of business process outsourcing, this company is a leader.

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