Team Leader jobs in North Delhi (Delhi) - Perfect Solution Group (Spectrum Placement Services)

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  • Job View 148 Views
  • Applicants Less than 5 Applicants
  • 2019-04-04

Job Description

Bank- RBL Bank

Designation- Team Leader

Eligibility Criteria- Minimum Graduate with Good Communication Skills.

Salary- 20000/- In hand + Incentive

Location- All Over in Delhi NCR

Duties & Responsibilities-

1) Coach team members to high performance to achieve quality and efficiency goals.

2) Provide both leadership and management skills to foster an enthusiastic, inclusive, and efficient work environment.

3) Conduct monthly one on one coaching sessions with each team member to drive high performance in the areas of quality, efficiency and first call resolution.

4) Partner with support teams to achieve department service level goals.

5) Complete five to seven quality call reviews per month for each team member to support coaching and ensure adherence to corporate and department policies.

6) Provide timely and effective communication to team members to ensure awareness and commitment to department and corporate initiatives.

7) Ensure regulatory requirements are met for team members.

8) Ensure team members adhere to Key's policies and procedures.

9) Document performance levels for team members and provide information on a regular basis as part of the coaching process.

10) Document and complete annual performance reviews for each team member to foster a high performance culture.

- Maintain personal files for employees for effective record- keeping.

1) Partner with branches and district management to support client focused solutions to complex issues.

2) Provide leadership to the Contact Center and Segment strategic initiatives.

3) Demonstrate a mastery of critical systems, product knowledge and policy knowledge to supoort the development of a team member.

4) Collaborate with other departments within the Contact Center to facilitate the timely resolution of escalated issues and challenges.

Key Skills

Industry

Banking, Investments, Stock Market & Financial Services

Functional Area

Banking / Investments / Stock Market / Financial Services

Number of Vacancy

18

Education

B.A, B.Com, B.Sc, M.A, M.Com


About Perfect Solution Group (Spectrum Placement Services)

Perfect Solution Group is a highly reputed Placement Consultancy with its base in Rohtak, Haryana and the guidance of the Owner Mr. Mandeep Sharma. We are offering the most efficient services after practical training & discussion and the range is inclusive of Placement Services and Loan Services. The variety of services, which we are offering, is as per the industry needs and we are also recognized by Maharishi Dayanand University and many more universities. Further, we are also approved by Sumpoorna in commodity line.rnrnPerfect Solution Group is a big army of 200-250 well-trained and highly efficient people, who work with amazing levels of sincerity and stand firmly committed to the cause of total client satisfaction. The turnover of the company is somewhere between Rs. 50-100 Crores and the company has been serving various industrial sectors like BPO, HR, Finance, Engineering, Telecom/Technology/ISP...

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