Team Leader

Enexperts Consulting (Opc) Pvt. Ltd.

5 - 6 Years
10 Openings
Not Disclosed
Noida

Key Skills

Sales Team Management Team Handling Team Leading Team Coordination Team Leader

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Job Description

Job Role

Responsible for managing a team of 15-18 officers handling inbound calls in Retail

Liabilities.

Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the

defined benchmarks.

Manage Floor to monitor discipline on floor, resolve officer's queries to assist

customers, raise issues to respective dept. for resolution, update officers on

process/product updates, workstation availability, shrinkage, etc.

Manage escalated customer calls (complaints) with end-to-end resolution.

Job Description

Graduate

Minimum 5 to 6 years of relevant experience in servicing of financial products and at

least one year in managing a team.

Excellent communication skills Verbal & Written.

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays.

Leadership skills including team motivation, make team adaptable to changes, deliver

overall SOPs, etc.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat,

positive can-do attitude & works with integrity.

Team Player, collaborative Self-motivated person including the ability to act as a role

model within the organization. Should be able to establish rapport quickly with peers,

managers & customers.

Experience : 5 - 6 Years

No. of Openings : 10

Role : Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Enexperts Consulting (Opc) Pvt. Ltd.

Enexperts Consulting is one of the most prominent names in the placement sector of Noida. We are actively engaged in offering the best-in-class placement services to different candidates as well as organizations. We offer several placement services such as manpower recruitment services, corporate training services, career consultancy services, educational consultancy services and security services. In addition to this, we also provide the best placement consultancy services and overseas placement services. To handle all our company operations, we have appointed a reliable team of skilled and determined professionals, who have a track record of executing all these operations with the utmost professionalism and dedication. All you need to do is just connect with us by dialing our numbers to avail the benefits of our placement services.