Opening For Team Leader

Brocus IT Solutions pvt ltd

Handling Daily Operations, Aht

call Center Team Leaders are Hands-on Leaders. They Make Sure Correct Procedures are Followed and Routinely Give Directions to Their Staff On What to Do and How to Improve. When An Employee Needs Help Dealing with Customer Concerns,

motivating

responding to Customer Concerns Can Be Challenging or Monotonous At Times. Call Center Team Leaders Encourage Their Charges to Take Their Positions Seriously and Work Hard to Build a Loyal Customer Base.

hiring and Training Staff

call Center Team Leaders May Be Responsible for Recruiting, Interviewing, and Hiring Candidates. They Then Get These New Team Members Up to Speed On Duties and Expectations.

evaluating Performance

bpo Team Leaders Monitor How Both Their Group and Its Individual Employees are Performing. They Think of Ways to Increase Productivity and Customer r Observations May Be Documented in Written Reports Submitted to Higher Management.

seeking Feedback

good Leaders Know that Those in the Trenches Often have Interesting Ideas and Perspectives. Call Center Team Leaders Ask Their Staff for Input On How to Increase Productivity and Better Serve Clients.

Experience : 1 - 6 Years

No. of Openings : 10

Education : Higher Secondary, Any Bachelor Degree, MD/Medicine Doctor

Role : Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India