Team Leader jobs in Lucknow - Josoft Technologies Pvt. Ltd.

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  • Job View 14 Views
  • Applicants Less than 5 Applicants
  • 2018-12-26

Job Description

1) A TL has to monitor complete floor for proper operations.

2) He/she has to take escalation calls as and when required on the floor whether it is from Technical team or sales team.

3) A TL has to manage all the chaos that might arise on floor either directly or through the management.

4) The TL holds all the power to warn and stop any of the agent who might be creating nuisance or disturbance on floor , if disobeyed the particular agent has to be suspended for 1 full week . TL has this authority.

5) Proper reporting of each agent on daily basis has to be maintained by the TL and should be produced whenever demanded by the management and should be updated on daily basis to the manager.

6) The TL plays a vital part within the management system hence he /she has to take initiative to guide particular agent whose performance is down in whatever way it is understandable

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

Sales/Marketing

Number of Vacancy

1

Education

Other Bachelor Degree


About Josoft Technologies Pvt. Ltd.

We provide highly responsive and effective customer support services to ensure smooth operation of your business operations. We offer below mentioned hassle free Business Outsourcing Services:

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