Team Leader jobs in Kolkata - 2coms

  • 2coms Company Logo

  • Team Leader Operations

    1. 4 - 7 yrs
    2. Kolkata
    Rs 2,00,000 to 7,50,000 p.a.

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  • Job View 10 Views
  • Applicants Less than 5 Applicants
  • 2019-04-10

Job Description

Location: Kolkata

designation: Team Leader Operations

department: Customer Service Center

basic Requirement:

1. Regular Graduation.

2. Minimum 4 Years of Operational Experience with 1 Year as a Call Center Team Leader.

3. Excellent Communication Skills.

4. Experience in Telecom Industry or Australian Geography Preferred.

5. Comfortable with Rotational Shifts

6. Candidates with Notice Period Up to 2 Months Preferred.

job Description:

1. Responsible for Handling Escalations and Provides Assistance to Customers.

2. Responsible for Mentoring, Coaching and Training the Team in Order to Optimize the Team Performance.

3. Conducting Performance Evaluations, Meetings and Ensuring Consistency in Performance of the Team Members.

4. Initiates, Complete, and Monitor Progress of Projects Assigned.

5. Works Collaboratively with Peer Managers and Support Personnel (wfm and Qa) to Ensure that Department Processes, Procedures, Practices, and Performance Measures and Evaluations are Consistently Applied and Managed Across the Entire Service Center.

6. Coordinate and Facilitate Problem Solving Across Functional Departments in Order to Ensure Customer Issues are Properly Addressed While Protecting the Integrity of Client and Its Programs.

7. Identify Needed Areas of Change and Make Recommendations to Improve Operational Practices.

8. Assist with the Development of Departmental Guidelines, Procedures and Practices.

9. Assist in the Selection Process for Filling Service Center Job Vacancies.

10. Perform Other, Related Work as Assigned.


Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Other Bachelor Degree

About 2coms

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients—disciplined financial management, continuous performance improvement, and integrated technology enablement

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