Team Leader jobs in Gurgaon - Imperial Training & Consulting

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  • Job View 590 Views
  • Applicants Less than 5 Applicants
  • 2020-02-16

Job Description


Responsible for managing day¬ to ¬day operations, call and email quality, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Support Services.

Provides quality customer service, including interacting with customers, answering customer inquiries and effectively handling customer complaints

Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines

Communicates team goals and identifies areas for improvement

Supports team members’ work for quality and guideline compliance

Communicates deadlines and sales goals to team members

Develops strategies to promote team member adherence to company regulations and performance goals

Conducts team meetings to update members on best practices and continuing expectations

Supports the team manager and performs management duties in manager’s absence

Minimum Qualification & Competencies

Graduate with fluency in written and spoken English

At least 3-4 years of strong Outbound sales experience. Should have supervisory/ management experience or progressive experience including supervisory roles

2+ years proven consultative sales and business development experience with proven track record of target achievement

Proven communication skills (written, verbal, presentation and phone) with the ability to work with all levels of employees

Good understanding of Google Products and knowledge of traditional and digital media and the competitive landscape

Should be certified on Google Ads Certifications and must have in-depth knowledge of Google Ads Platform and product

Should have experience in managing Google Ads campaigns in past and should have handled ROI based large campaigns

Strong people & team management experience with proven leadership skills

Experience in managing corporate and field sales experience

Key Skills


Call Centre / BPO / KPO

Functional Area


Number of Vacancy



Other Bachelor Degree

About Imperial Training & Consulting

Imperial Training & Consulting is a reliable Placement Consultant, which was established in 2010 in New Delhi, India with the aim to provide the best-in-class Training & Development, Domestic Placement, Overseas Placement, Manpower Recruitment, Human Resource Consultant, and Risk Management to bring growth to both the individual as well as the firm. Functional with the resolve and hard work of professional business consultants, technologists, human resource managers and education counselors, we have cemented a strong industrial position because of our flawless services. We aim to provide utmost satisfaction to our clients by making sure that we deliver more than your expectation to make your dreams and ambitions come true by making use of superior technology to source employees and find the right jobs.

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