Team Leader jobs in Chennai - screatives software solution

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Job Description

•Demonstrate L2 proficiency on products (Plan to build proficiency to be discussed at the time of on boarding).

•Product and technical knowledge

•Chair technical round table discussions within team and with ATAC.

•Provide technical assistance to team to progress cases towards resolution.

•Upkeep and maintenance of team’s product level knowledge.

Operations:

•Responsible for completion of quality audits (Technical Quality)/ P2A. “Shared with OM”.

•Include KPI document (for review). “Shared with OM”.

•Queue / SLA management.

•Identify potential KB opportunities.

•Part of collaboration calls between peer teams in the ecosystem.

Technical Expertise:

Excellent communication skills

•Deliver high-quality technical assistance for Network & Security Manager (NSM), Security Analytics (JSA) and JUNOS Space network management software.

•Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.

•Document and reproduce customer related networking problems, and escalate the case to L3 for timely resolution.

•Must have working knowledge of network and service management concepts, networking protocols [L2-L7] and high availability.

•Must have sound knowledge of Linux system level troubleshooting.

•Must be experienced in large-scale software applications deployment, configuration [config files and script based] and debugging.

•Extensive background in internetworking, TCP/IP, LAN, WAN and Security technologies required.

•Superior verbal, written communication and customer handling skills.

•Proven experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable.

•Proven experience with any Security Information and

Key Skills

Industry

Computer / IT

Functional Area

IT Software - Network Administration, Security

Number of Vacancy

10

Education

B.Tech/B.E


About screatives software solution

This is all about what we do.
Screatives is a Domestic IT consultancy dedicated to using Microsoft platform to help enterprises achieve profitable growth. Through proven solutions that extend Microsoft products, Screatives helps enterprises increase revenue, reduce costs, and reinvest in innovation to gain competitive advantage.
We partner with our customers to create new products and services, serve their customers better, streamline operations, and optimize collaboration across all groups and boundaries. Our consultants deliver value according to each customer's requirements, timeline and budget by combining insight, innovation and the talent. Our consultants include an extensive offshore community of Microsoft technology experts.
At Screatives, we put customers at the center of everything we do, and do everything we can to meet the needs of each one. We do this with our passion for delivery fuelled by our passion for technology

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