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  • Applicants Less than 5 Applicants
  • 2017-03-28

Job Description

Client/Customer/People Management

Drive Performance In The Team To Meet Targets

Manage The Daily Team Activities And Ensure The Daily Operations Run Smoothly.

Drive Team Adherence And Manage Monthly Scheduling.

Handling Escalations

Manage Key Business Metrics Like Sla'S And Csat

Run Reports & Conduct A Thorough Analysis Of Sla Misses.

Drive Continuous Improvement In The Team Along With Metrics Improvement

Generate Dashboard And Scorecards For The Team For Review.

Performance Management And Appraisals For The Entire Team.

Weekly Reviews To The Management On Key Deliverables.

One-One With The Team And Scheduled Monthly Team Meetings.

Feedback And Coaching

Knowledge Management For The Team And Quality Control

Apply Performance Management Strategies - Action Plans, Bq Planning

Responsible For People/Employee Career Development

Functional Area

HR / Recruitment / Administration / IR / Training & Development / Operations

Number of Vacancy

15

Qualification

Any Bachelor Degree


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