Support Technical Specialist jobs in Hyderabad - Freelancing Consultant
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• Serve as in-house technical expert with a focus on helping our customers increase their consumption by providing advisory services.
• Provide technical guidance on new features, functionalities and encourage customer adoption.
• Drive the deployment of the customers.
• workloads into Azure and increase their consumption of the platform by providing deployment guidance, supporting development of the customers.
• Cloud adoption model, and providing appropriate recommendations to overcome blockers.
• Ability to inspire customers by communicating complex concepts in a simple, business value context with proven white boarding capabilities.
• Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes.
• Have the ability and passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities.
• SME helps to define areas they support, because they are closer to the customer.
• Focus on high level functions and capabilities necessary to help customers take advantage of new features and functionalities.
• Coach and mentor PDMs to raise the technical ability of the rest of the team, and/or to become certified in required Azure technical certifications.
• Technical Specialist will be responsible to collate and provide information on the product and trending customer issues/challenges with the team.
• Drive auditing of Case Notes and Tagging for future searches in Case tracking tool & maintain Knowledge Base.
• Have a commitment to customer and partner satisfaction, ability to thrive in a competitive team environment.
- Support Technical Specialist
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