Software Support Specialist (Night Shifts- Rotational)

Avaal Technologies India Pvt Ltd

Experience :- 1-3 Years

Location :- Gurgaon, India

Skills :- Microsoft Office, Software Support, Problem Solving, Documentation skills, Phone Skills, Multi-tasking, Good typing Speed, etc.

Job Description

Good communication skills.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Attracts potential customers by answering product and service questions.

Opens customer accounts by recording account information.

Good Communication Skills Must.

KRA

Answers incoming telephone lines and takes and relays messages as required. Receives visitors and directs them as appropriate.

Performs routine typing and computer-related tasks and filing assignments for the Administrator and all department managers.

Carries out various clerical duties and prepares reports as required.

Sorts and directs incoming mail and processes outgoing mail to the post office.

Consult with Technical Support on product behaviour and provide assistance on complicated customer issue resolution.

Experience : 1 - 3 Years

No. of Openings : 4

Education : B.Tech/B.E

Role : Software Support Specialist

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India