Software Support Executive jobs in Ahmedabad - Edwise Placement

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  • Job View 155 Views
  • Applicants Less than 5 Applicants
  • 2019-03-06

Job Description

Installation & configuration of a companys computer hardware operating systems and applications. Hands on experience of Mysql /SQL server backup and restore. Understanding of Microsoft .Net framework and troubleshooting.

Software installation at client place

Training to customer of the Solution.

Maintenance and monitoring of computer networks and systems.

Logging the queries of customers and employees.

Analysis of call logs in order to discover any underlying issues or trends.

Diagnosing and solving hardware or software faults.

Testing and evaluating new technology.

Performing electrical safety checks on the companys computer equipment.

Responding to call-outs in a timely fashion.

Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Research and identify solutions to software and hardware issues

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

planning and undertaking scheduled maintenance upgrades

setting up accounts for staff, ensuring that they know how to log in

solving password problems

talking to clients and computer users to determine the nature of any problems they encounter

responding to breakdowns

repairing equipment and replacing parts


About Edwise Placement

The placement industry of Gujarat is producing numerous jobs every day. MNCs post vacancies on a huge scale for hiring the young & talented professionals to grow in the market. Similarly, job seekers are also looking for the new opportunities to display their talent. To make it easier for job seekers and employers, Edwise Placement is at your service.
We are backed by adroit professionals. They are dutiful towards their work due to which we have been successful in establishing a sizable clientele all over Surat. We are consistently working and serving you in order to add new names to our clientele.
We are offering the services of the HR consultancy, career consultancy, and manpower consultancy. These services of ours are delivered in the industries of the insurance, finance, engineering, pharmaceutical, event management, sales & marketing, FMCG/telecom/technology/ISP, export/import/IT/ITES, education/training, retail, construction, travel, automobile, banking, and technical. Get in touch with us today to utilize our affordable services.

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