Software Support Engineer

Trahon Livelihood Mission Pvt Ltd

supports in the System Configuration, Ensure all Systems are Working and Connected.

Required to Guide/help/review the Issues Faced By the End Users and Solving Relatively Complex

issues

Follow Documented Processes and Workflows Provided By Clients or Higher Level Support

representatives, Vendors, Product Management, Etc. Expected to Escalate to the L3s When Not

able to Solve the Incident.

Maintain a Run-book Which They Can Use for Immediate Resolutions. Collaborate with Any

other Support or Dependency Groups in Case the Incident Has a Linkage to other Support

personnel or Outside Vendors. Escalate to An L3 Resource and Follow Documented Escalation

procedures.

Required to Reproduce the Problem in An Environment Similar to Where the Problem Was

reported and Do the Initial Triage of the Issue and Provide as Much Detail to the 3rd Level

support, if Not Able to Resolve the Issue. Responsible for Configuration Changes, Data Back-

load, Data Correction, App Restart Etc.(anything Which Doesn't Warrant a Code Change)

Responsible for the Day-to-day Maintenance of the Application Systems in Operation, Including

tasks Related to Identifying and Troubleshooting Application Issues and Issues Resolution Or

escalation. Responsibilities also Include Root Cause Analysis, Management Communication And

client Relationship Management in Partnership with Infrastructure Service Support Team

members.

Ensures all Production Changes are Made in Accordance with Life-cycle Methodology and Risk

guidelines. Responsible for Coaching and Mentoring Less Experienced Team Members and Or

acting as a Subject Matter Expert. in Depth Functional Knowledge of the Application.

Experience : 1 - 4 Years

No. of Openings : 20

Education : B.C.A, M.C.A

Role : Software Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India